Our Policies

7 Days Hassle-Free Returns

Your satisfaction is our priority. We offer a comprehensive 7-day return and exchange policy to ensure you're completely happy with your purchase. Whether it's a size issue, color preference, or quality concern, we're here to make it right.

What Can Be Returned:

• All clothing items in unworn, unwashed condition with original tags
• Items with manufacturing defects (full refund + return shipping covered)
• Wrong size or color received (exchange or refund available)
• Damaged items during shipping (immediate replacement)

Return Conditions:

• Items must be in original condition with all tags attached
• Original packaging and invoice must be included
• Return initiated within 7 days of delivery
• Items should be free from stains, odors, or damage
• Custom or personalized items are non-returnable

Easy Return Process:

1. Visit "My Orders" in your account dashboard
2. Select the item you wish to return/exchange
3. Choose return reason and preferred resolution
4. Schedule free pickup or print prepaid return label
5. Pack securely with original packaging and invoice
6. Hand over to our pickup partner or drop at courier center

Fast & Secure Delivery Across India

We partner with leading courier services to ensure your orders reach you safely and on time. All packages are carefully packed, tracked from dispatch to delivery, and handled with utmost care to maintain product quality.

Our Delivery Process:

Typical Delivery Timeframes:

• Metro Cities: Mumbai, Delhi, Bangalore, Chennai, Kolkata, Hyderabad - 1-3 business days
• Major Cities: Pune, Ahmedabad, Jaipur, Lucknow, Kanpur, Surat - 2-4 business days
• Other Cities & Towns: All remaining locations - 3-6 business days
• Remote Areas: Hill stations and remote locations - 4-7 business days

Your Privacy & Data Protection

We are committed to protecting your privacy and ensuring the security of your personal information in compliance with applicable data protection laws including the Information Technology Act, 2000 and Digital Personal Data Protection Act, 2023.

Information We Collect:

• Personal Data: Name, email, phone number, date of birth
• Address Information: Billing and shipping addresses
• Payment Data: Processed securely through PCI-DSS compliant gateways
• Order Information: Purchase history, preferences, and reviews
• Technical Data: IP address, browser type, device information, cookies
• Communication Data: Customer service interactions, feedback, and inquiries

How We Use Your Information:

• Order Fulfillment: Processing orders, payments, shipping, and delivery
• Customer Service: Support, returns, exchanges, and complaint resolution
• Legal Compliance: Tax obligations, regulatory requirements, and fraud prevention
• Marketing: Promotional offers, newsletters (with explicit consent only)
• Business Operations: Analytics, website improvement, and service enhancement
• Security: Account protection, fraud detection, and system security

Your Rights & Data Protection:

• Access: Right to access your personal data we hold
• Correction: Right to correct inaccurate or incomplete data
• Deletion: Right to request deletion of your data (subject to legal requirements)
• Portability: Right to receive your data in a structured format
• Opt-out: Right to unsubscribe from marketing communications
• Grievance: Right to file complaints with our Grievance Officer

Data Security & Retention:

• SSL/TLS encryption for all data transmission
• Secure servers with regular security audits and updates
• Limited access on need-to-know basis with role-based permissions
• Data retention as per legal requirements (minimum 7 years for financial records)
• Regular backup and disaster recovery procedures
• Compliance with PCI-DSS standards for payment data

Terms & Conditions

By accessing and using the Aarav Clothing and Business Solutions website (www.aaravclothing.com), you accept and agree to be bound by the following terms and conditions. Please read them carefully before making any purchase. These terms constitute a legally binding agreement between you and Aarav Clothing and Business Solutions.

Acceptance of Terms:

• By using our website, you confirm that you accept these Terms of Service
• If you do not agree to these terms, you must not use our website
• These terms apply to all visitors, users, and customers
• We may revise these terms at any time by updating this page

Account & User Responsibilities:

• Age Requirement: You must be at least 18 years old to create an account and make purchases
• Accurate Information: Provide accurate, current, and complete information during registration
• Account Security: Maintain the confidentiality of your account credentials and password
• Unauthorized Access: Notify us immediately of any unauthorized use of your account
• Account Responsibility: You are responsible for all activities under your account
• Prohibited Use: Do not use our website for any unlawful or prohibited activities
• Multiple Accounts: Creating multiple accounts to circumvent restrictions is prohibited

Product Information & Pricing:

• Product Representation: Product images are representative; actual colors may vary due to screen settings and lighting
• Pricing Accuracy: We strive for accuracy but reserve the right to correct pricing errors at any time
• Stock Availability: Product availability is subject to stock and may change without notice
• Inclusive Pricing: All prices are FINAL and include all taxes, GST, and shipping charges
• Currency: All prices are in Indian Rupees (INR) unless otherwise specified
• Promotional Offers: Time-limited offers are subject to specific terms and conditions
• Price Changes: We reserve the right to change prices without prior notice
• Size Guide: Size measurements are approximate and may vary slightly

Order & Payment Terms:

• Order Acceptance: Orders are subject to acceptance and product availability
• Order Cancellation: We reserve the right to cancel orders for any reason including fraud prevention
• Payment Requirement: Full payment must be completed before order processing begins
• Payment Methods: We accept major credit/debit cards, UPI, net banking, and digital wallets
• Failed Payments: Failed or declined payments may result in automatic order cancellation
• Order Confirmation: You will receive email confirmation upon successful order placement
• Bulk Orders: Special terms may apply for bulk or wholesale orders

Shipping & Delivery:

• Delivery Timeframe: Maximum 7 business days across India (location dependent)
• Shipping Address: Ensure accurate shipping address; we are not responsible for incorrect addresses
• Delivery Attempts: Multiple delivery attempts will be made; unclaimed packages may be returned
• Force Majeure: Delays due to natural disasters, strikes, or government actions are beyond our control
• Risk Transfer: Risk of loss transfers to you upon delivery to the specified address

Intellectual Property Rights:

• Website Content: All content, designs, logos, and trademarks belong to Aarav Clothing and Business Solutions
• Copyright Protection: Unauthorized reproduction, distribution, or use of our content is strictly prohibited
• Product Designs: All product designs, patterns, and concepts are proprietary and protected
• User Content: Reviews and feedback submitted become our property for marketing use
• Brand Protection: Misuse of our brand name or logo is subject to legal action

Prohibited Activities:

• Using the website for any unlawful purpose or illegal activity
• Attempting to gain unauthorized access to our systems or data
• Interfering with the proper functioning of the website
• Submitting false, misleading, or fraudulent information
• Violating any applicable laws or regulations
• Harassing, abusing, or threatening our staff or other users

Limitation of Liability:

Important Legal Notice: Aarav Clothing and Business Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products, including but not limited to loss of profits, data, or business opportunities, except as required by applicable Indian law. Our total liability shall not exceed the amount paid by you for the specific product or service.

Indemnification:

You agree to indemnify and hold harmless Aarav Clothing and Business Solutions from any claims, damages, losses, or expenses arising from your use of our website, violation of these terms, or infringement of any rights of another party.

Governing Law & Jurisdiction:

• Applicable Law: These terms are governed by the laws of India
• Jurisdiction: Any disputes shall be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra
• Consumer Rights: Nothing in these terms affects your statutory consumer rights
• Dispute Resolution: We encourage resolution through customer service before legal proceedings

Severability & Modifications:

• If any provision of these terms is found invalid, the remaining provisions shall remain in effect
• We reserve the right to modify these terms at any time
• Continued use after modifications constitutes acceptance of new terms
• Material changes will be notified via email or website notice